Your purchase will arrive in our unique Starfish Project packaging with a hand signed sticker or card from the women who helped make it. Depending on how large the pieces are, your jewelry will be delivered either in one of three sized Starfish Project boxes. If you prefer not to receive our circle boxes, please leave a note during the check out process.

All the revenue from jewelry sales goes back to our mission of restoring hope to trafficked women! We are a 501c3 and all funds help provide our holistic care programs and vocational programs.

Everywhere!

We offer worldwide shipping. Please see our ordering information page for more information.

If you want to cancel your order, please contact us ASAP. We will do our best to cancel it, but know that our shipping volunteers are very speedy, so your order may have already gone out! We will email you and let you know. If your order has already gone out, you can still return your jewelry within 30 days for a refund (but you will have to pay return shipping!).

Need to update your shipping address or add/subtract products from your order? Just reach out to retailpartners@starfishproject.com  as soon as possible with your changes. We’ll do our best to edit your order, but our shipping volunteers work quickly, so please let us know about the error as soon as you can. 

Yes! Please visit our main retail site to buy a Starfish Project gift card.

Wholesale customers can submit a reseller’s certificate to be exempt from sales tax. Please enter your Tax ID in your customer profile, or reach out to us at retailpartners@starfishproject.com for assistance. 

We love giving you coupon codes, so please make sure you are signed up for our email updates where we will send you all the details about our special promotions! After adding pieces to your shopping cart, click on “view cart,” then enter the coupon code in the box under “coupon.”

When you place a wholesale order online, we ship from our fulfillment center in the United States within 1-2 business days. We have no minimum order requirements.

For Retail Partners in the United States orders are based on weight and location and ship via USPS Priority, or UPS ground, with free shipping for orders over $300.

For international retail partners placing orders online, orders are based on weight and location and ship FedEx, UPS, or USPS and may incur extra tax or fees depending on the country, no matter how large your order is.

Your purchase will arrive in our unique Starfish Project packaging with a hand signed sticker or card from the women who helped make it. Depending on how large the pieces are, your jewelry will be delivered either in one of three sized Starfish Project boxes. If you prefer not to receive our circle boxes, please leave a note during the check out process.

Please email us at retailpartners@starfishproject.com what device you’re using (laptop, desktop, cell phone) and what browser (Chrome, Firefox, Safari, Internet Explorer, etc.). That will help our IT team figure out the issue. We have found that desktop works best with our website if you’re having trouble.

We accept all major credit cards, Shop Pay and PayPal.

If you've placed and order and did not receive an email confirmation, please check your spam or promotions folders. If you can't locate your order confirmation, you may email retailpartners@starfishproject.com with your first and last name and we will get back to you ASAP.

US Customers: All of our wholesale orders are sent out via USPS or UPS with tracking numbers. Estimated delivery depends heavily on time of year and carrier demand. We aim to have all orders processed and shipped from our US distribution center within 2 business days of receiving your order. 

Canadian & International Customers: Your orders are sent out via USPS Priority Mail International or UPS. Estimated delivery is 7-10 business days, depending on customs. All international shipments come with a tracking number.

If you are unable to track your order, or are facing severe delays-- let us know! We're glad to help in any way we can. 

Sales from our jewelry fund a large portion of our programs, but we rely on donors to make our full holistic care program possible. Starfish Project has been vetted and received generous support from the Kering Foundation, Geneva Global, The Sparrow Charitable Foundation, Ten Talents, First Fruits, World Vision and so many wonderful individual donors. You can join too! Your gift will directly impact the lives of trafficked women. 

We are so excited you want to help, and there are so many options! When youbuy our jewelry and tell our story, you become a critical part of our women’s Stories of Hope. Please follow us onFacebookandInstagramas well.

We have employed over 145 women and have served thousands through our Community Outreach Services.

Most of the women who have come to work at Starfish Project are 18-25, although we have some in their 30s and 40s. We have met girls in the brothels as young as 12 years old.

Our standard program is two years. After two years, we offer a housing allowance to empower the women to live independently. Starfish Project is committed to long-term, ongoing employment for every woman, so we offer continued employment after they move out of the shelter. Every woman’s situation can vary according to her needs, but that is our typical track.

Yes! We are members of the Fair Trade Federation.

Starfish Project offers a dignified job and a holistic care program to trafficked women in Asia. You can learn more on Our Mission page.

All the women who work for Starfish Project receive on-the-job training in jewelry production. Most women are promoted into other roles at Starfish Project, including photography, design, accounting, inventory management, and other management positions. Outside of their day jobs, every woman has the opportunity to take computer classes and receive certification in Microsoft Word and Excel. Some women pursue more classes in accounting, photography, graphic design and more! We want our employees to be ready for the job market when they leave, and our vocational training prepares them well for future careers.

Many of the women we meet have been tricked into working in the brothels and it takes time for us to gain their trust. We have also found that, due to the emotional and physical abuse they have experienced, many of the women do not think it is possible to change their lives. They are often bound by a sense of shame and have resigned themselves to a life without hope. We work to build relationship and support women at every stage of their journey to freedom.

All the revenue from jewelry sales goes back to our mission of restoring hope to trafficked women through dignified employment. We are a 501c3 and all donated funds help provide our holistic care programs and vocational training to survivors.

Yes, this is the wholesale site. You can sign up as a retail partner to start shopping wholesale.

We would love to answer any other questions that you have! Feel free to contact us at retailpartners@starfishproject.com if we did not answer your question above!

All Starfish items are lead and cadmium free with nickel content less than 100 ppm. Many of our pieces are 14-18K gold ionic plated stainless steel.

We restock pieces based on customer demand, material availability, and other factors. When you see a piece that is out of stock, there is a button that says “email me to be notified when back in stock" so please click that button and share your email address to ensure you will be updated when it is restocked. We also love to receive feedback on which products you would like to see more of, so please do email us at: retailpartners@starfishproject.com.

Everywhere! 

We offer worldwide shipping. Please see our ordering information page for more details. 

If you’d like to return your jewelry, we accept returns for ANY reason up to 30 days after the purchase date. Mail us your jewelry in its original packaging and your invoice to the address below:

Starfish Project

1010 Eisenhower Dr S, Ste A

Goshen, IN 46526

Returns will be credited in the same form as the original payment type. If you can’t find your invoice from the package you got from us in the mail, please just include your order number and information when you mail back your jewelry. Original shipping & handling charges are non-refundable for all orders.

Please email us at retailpartners@starfishproject.com with your order number and the missing item. We will send it ASAP!

Oh no! That is so sad! We guarantee our jewelry for one year from the date of purchase. If your jewelry has broken within a year of purchase please email us at retailpartners@starfishproject.com and we will replace it. If the broken piece is out of stock, we will credit you a gift certificate for the same amount.  

You have 30 days from the date of purchase to return jewelry for any reason. Returns will be credited in the same form as the original payment type (so if you used a credit card, your refund will go back on that same card). Original shipping & handling charges are non-refundable for all orders.

Our address for returns is:

Starfish Project

1010 Eisenhower Dr S, Ste A

Goshen, IN 46526

Please make sure to include your invoice in the return package and the original jewelry packaging.