FAQs

We will do our best to answer any questions you may have about buying wholesale from Starfish Project below. If you still have questions, feel free to contact us at retailpartners@starfishproject.com and we will respond to you as soon as possible.

Product Quality

Are Starfish Project products hypoallergenic?

All Starfish items are lead and cadmium free with nickel content less than 100 ppm. Many of our pieces are 14-18K gold ionic plated stainless steel.

Where do you deliver?

Everywhere! We offer worldwide shipping.

Does Starfish Project restock all of its pieces?

We restock pieces based on customer demand, material availability, and other factors. When you see a piece that is out of stock, there is a button that says “email me to be notified when back in stock" so please click that button and share your email address to ensure you will be updated when it is restocked. We also love to receive feedback on which products you would like to see more of, so please do email us at retailpartners@starfishproject.com.

Orders and Shipping

What forms of payment does Starfish Project accept?

We accept all types of credit card payment, as well as, PayPal.

Do I have to pay sales tax on my Starfish Project order?

Wholesale customers can submit a reseller’s certificate or FEIN to be exempt from sales tax!

The website won't let me check out.

That is frustrating. Our little team is made up of real people who shop online too and we know how annoying that is! If you can, please email us at retailpartners@starfishproject.com what device you’re using (laptop, desktop, cell phone) and what browser (Chrome, Firefox, Safari, Internet Explorer, etc.). That will help our IT team figure out the issue. We have found that desktop works best with our website if you’re having trouble.

Can I modify my order/shipping address?

The good news is that you have 30 days from the date of purchase to return Starfish Project jewelry for ANY reason! If you see that your shipping address needs changed, please contact us ASAP. We will do our best to change the shipping address, but know that our shipping volunteers are very speedy, so you order may have already gone out! We will email you and let you know. It will help us if you include your order number and the new address.

Can I cancel my order?

If you want to cancel your order, please contact us ASAP. We will do our best to cancel it, but know that our shipping volunteers are very speedy, so your order may have already gone out! We will email you and let you know. If your order has already gone out, you can still return your jewelry within 30 days for a refund (but you will have to pay return shipping!).

How much does shipping and handling cost?

When you place a wholesale order online, we ship from our fulfillment center in the United States within 1-2 business days. We have no minimum order requirements. For Retail Partners in the United States, we charge a $20.00 flat rate shipping fee, or free shipping for orders over $300. For international retail partners placing orders online, we charge a $40.00 flat rate shipping fee, no matter how large your order is.

How do I use a coupon code?

We love giving you coupon codes, so please make sure you are signed up for our email updates where we will send you all the details about our special promotions! After adding pieces to your shopping cart, click on “view cart,” then enter the coupon code in the box under “coupon.”

What if I didn't receive an email confirmation for my order?

We want to be sure that every customer receives a confirmation email after purchasing jewelry from Starfish Project! If you did not receive an email confirmation, please email Customer Service at customer.service@starfishproject.com with your first and last name and we will get back to you.

Can I change my shipping address on my order?

If you let us know promptly, we will do our best to change your shipping address in time. Please contact us at retailpartners@starfishproject.com for any such requests.

How will my Starfish Project purchase arrive?

Your purchase will arrive in our unique Starfish Project packaging with a hand signed sticker or card from the women who helped make it. Depending on how large the pieces are, your jewelry will be delivered either in one of three sized Starfish Project boxes. If you prefer not to receive our circle boxes, please leave a note during the check out process.  

Can I order a Starfish Project gift card? 

Yes! Please visit our main retail site to buy a Starfish Project gift card.

When will I receive my order?

US Customers: All of our wholesale orders are sent out via USPS Priority Mail with tracking numbers. Estimated delivery is 2-3 business days.

Canadian & International Customers: Your orders are sent out via USPS Priority Mail International. Estimated delivery is 7-10 business days, depending on customs. All international shipments come with a tracking number.

If your order still hasn’t arrived in the time frame listed above, let us know! We will make sure you get your jewelry made for you by the women at Starfish Project.

Returns and Exchanges

What is Starfish Project's return policy?

You have 30 days from the date of purchase to return jewelry for any reason. Returns will be credited in the same form as the original payment type (so if you used a credit card, your refund will go back on that same card). Original shipping & handling charges are non-refundable for all orders.

Our address for returns is:

Starfish Project

118 S. Main St. Suite 2

Goshen, IN 46526

Please make sure to include your invoice in the return package and the original jewelry packaging.

How do I return a Starfish Project item?

If you’d like to return your jewelry, we accept returns for ANY reason up to 30 days after the purchase date. Mail us your jewelry in its original packaging and your invoice to the address below:

Starfish Project

1010 Eisenhower Dr S

Goshen, IN 46526

Returns will be credited in the same form as the original payment type! If you can’t find your invoice from the package you got from us in the mail, please just include your order number and information when you mail back your jewelry. Original shipping & handling charges are non-refundable for all orders.

My jewelry is broken.

Oh no! That is so sad! We guarantee our jewelry for one year from the date of purchase. If your jewelry has broken within a year of purchase please email us at customerservice@starfishproject.com and we will replace it. If the broken piece is out of stock, we will credit you a gift certificate for the same amount.  

I received the wrong item or an item is missing from my order.

Oh no! Email us with your order number and the missing item. We will send it ASAP!

Our Mission

What is Starfish Project's mission?

Starfish Project offers a dignified job and a holistic care program to trafficked women in Asia. You can learn more on Our Mission page

How many women does Starfish Project serve?

We have employed over 145 women and have served thousands through our Community Outreach Services.

What types of vocational training do the women receive while working at Starfish Project? 

All the women who work for Starfish Project receive on-the-job training in jewelry production! Most women are promoted into other roles at Starfish Project, including photography, design, records maintenance, inventory management, and other management positions. Outside of their day jobs, every woman has the opportunity to take computer classes and receive certification in Microsoft Word and Excel. Some women pursue more classes in accounting, photography, graphic design and even banking! We want our employees to be ready for the job market when they leave, and our vocational training prepares them well for future careers.

When Starfish Project offers women a way out, why don't more women leave right away?

Many of the women we meet have been tricked into working in the brothels and it takes time for us to gain their trust. We have also found that, due to the emotional and physical abuse they have experienced, many of the women do not think it is possible to change their lives. They are often bound by a sense of shame and have resigned themselves to a life without hope.

How old are the women who come to Starfish Project?

Most of the women who have come to work at Starfish Project are 18-25, although we have some in their 30s and 40s. We have met girls in the brothels as young as 12 years old.

How long do women typically stay in the Starfish Project shelter?

Our standard program is two years. After two years, we offer a housing allowance to empower the women to live independently and take greater responsibility for their life. Starfish Project is committed to long-term, ongoing employment for every woman, so we offer continued employment after they move out of the shelter. Every woman’s situation can vary according to her needs, but that is our typical track.

Is Starfish Project a Fair Trade business?

Yes! We are members of the Fair Trade Federation.

Where do the profits of Starfish Project jewelry sales go?

All the revenue from jewelry sales goes back to our mission of restoring hope to trafficked women! We are a 501c3 and all funds help provide our holistic care programs and vocational programs.

Does the Starfish Project receive any funding from any other sources besides the profits from jewelry sales?

We have incredibly generous donors whose gifts allow us to rescue women from exploitative situations. Sales from our jewelry fund a large portion of our programs, but we rely on donors to make our full holistic care program possible. Starfish Project has been vetted and received generous support from the Kering Foundation, Geneva Global, The Sparrow Charitable Foundation, Ten Talents, First Fruits, World Vision and so many wonderful individual donors. You can join too! Your gift will directly impact the lives of trafficked women.

Why doesn't Starfish Project reveal where they are specifically located?

In order to protect the women we work with and the sensitivity of the issue of exploitation, we are not able to disclose our location.

How can I become a part of the Starfish Project story and help trafficked women?

We are so excited you want to help, and there are so many options! When you buy our jewelry and tell our story, you become a critical part of our women’s Stories of Hope. Please follow us on Facebook and Instagram as well.

Partnering with Starfish Project

Can I buy wholesale?

Yes, this is the wholesale site. You can sign up as a retail partner to start shopping wholesale.

Who can I contact for further questions

We would love to answer any other questions that you have! Feel free to contact us at retailpartners@starfishproject.com if we did not answer your question above!